Terms of Use


These terms and conditions govern your use of the all coaching Programmes (the “Programmes”) provided by Lauren Tickner Limited (“we,” “our,” or “ours,” “The School”), otherwise known as “Lauren Tickner,” “Impact School,” or any of the names of the individual programs we offer (“Impact Your Online Business,” for example).

We have our principal place of business at 92 High Street, Carshalton, Surrey, England, United Kingdom, SM5 3AE. If you have any questions about these terms and conditions, please contact us at lauren@impact-school.com.

These terms and conditions were last updated on 7th September 2019.

1. Overview

These are the terms and conditions governing your use of the Programme. They describe the terms on which we will provide you with the Programme, and they explain the responsibilities that both of us have under these terms and conditions.

By proceeding to purchasing the Programme, and ticking the box to accept these terms and conditions when signing up to the Programme, you agree and confirm to abide by these terms and conditions. When customers purchase a programme, they tick a box whereby they confirm that they agree to these terms and conditions. There is a clickable link for them which directs them to this page. These terms and conditions also apply to any purchase made on a call.

If you do not agree with something contained within these terms and conditions, please do not purchase the Programme.

By accessing and/or purchasing from this School and/or Lauren Tickner Limited, you are agreeing to be bound by these terms and conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing the Programme. The materials contained in this School are protected by applicable copyright and trademark law.

2. The Programmes


2.1 Permission is granted to temporarily download one copy of any downloadable materials on the School’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

2.1.1 modify or copy the materials;

2.1.2 use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

2.1.3 attempt to decompile or reverse engineer any software contained on the School’s web site;

2.1.4 remove any copyright or other proprietary notations from the materials; or

2.1.5 transfer the materials to another person or ‘mirror’ the materials on any other server.

2.1.6 This license shall automatically terminate if you violate any of these restrictions and may be terminated by the School at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2.2 These terms and conditions are our entire agreement. No previous statements or representations that we have made to you form part of these terms and conditions unless they are written into it. This includes any promotional or descriptive material.

2.3 If we have given you a quotation for the Programme, it is only valid for 7 days from its issue date. It is not an offer to supply the Programme to you.

2.4 If either you or us needs to give the other a notice under these terms and conditions (a “Notice”), the Notice must be given properly to be effective. Clause 8.4 explains how to give a proper Notice.

2.5 We will supply the Programme to you that are set out in these terms and conditions. Any performance dates are estimates, and we do not guarantee those timings.

2.6 We can amend the Programme if necessary to comply with any regulations, or if our changes don’t affect the nature and quality of the Programme. If we decide to make a change, we will tell you in a Notice.

2.7 Should a student be problematic, rude, defamatory, unreasonable, to Lauren Tickner, Lauren Tickner’s team, or any other students, or anything else which Lauren Tickner or The School class as unnecessary/uncalled for, the student will be removed from The School and any Facebook Groups which they received access to upon enrolment.

  • The removal from the course/program/School is a decision made by Lauren Tickner and the School, in their sole and absolute discretion, and no refunds will be given under any circumstances.
  • By agreeing to these terms and conditions, you agree not to defame or otherwise refuse to cooperate with the School. Any breach of this term shall be deemed a material breach of these terms and conditions.

2.8If you purchase the Programme on a call, please note that we record all calls for training and monitoring purposes.

3. Your Obligations

3.1 You must do the following things:

3.1.1 cooperate with us so that we can supply the Programme properly;

3.1.2 open and respond to emails and/or Facebook messages from us.

3.1.3 ensure your card on file is up-to-date and has enough money for your payments to be automatically taken. If you do not pay on time, a £100 + VAT charge will be added, and must be paid within 7 days of you receiving the fine.

3.1.4 keep your login information private and to yourself.

3.2 If we can’t supply the Programme because you have prevented us (for example by causing delay, or by not doing something you were supposed to do), we can stop supplying the Programme until you have put the matter right (such as started cooperating with us again). In this case, we will not be responsible for any costs or losses caused to you.

4. Fees for the Programme

4.1 All programmes have a different fee. The fee will be provided to you on the check-out page, where you make your payment. Or on a telephone/Zoom call.

4.2 The Programme may require a deposit to be paid to secure your place. Such deposit is non-refundable in any circumstances, even if you choose not to proceed with the Programme. Where a refund of the full Programme is provided, a refund of the deposit will not be given.

4.3 We may increase the price of the Programme, but we will not do this for your payments and the price you have been shown. Such price increases will only apply to subscription-based programmes.This will not occur for the initial period you have signed up for, and will only do so after this time if we provide you with Notice.

4.4 Impact Your Online Business, Impact School’s Academy, Online Fitness Business School, Impact Through Influence, Impact Your Social Media, Impact Your Niche, Impact Your Social Media and The Impact Incubator, and any other products or programs sold or offered by Lauren Tickner and/or the Company are one-off payments, or payment plans. They are not a subscription. All payments and payment plans must be completed in full and cannot be cancelled under any circumstances. No charge-backs or refunds will be given under any circumstance. We may also choose to terminate the provision of the Programme to you upon 1 week’s Notice before the end of the Programme, or at any time if we believe you are not cooperating with us in providing the Programme. You will not automatically be entitled to a refund if we terminate the Programme with you for that reason.

4.5 Your £100 late payment fee (as detailed in clause 3.1.3) applies whether you have seen the email/message or not. If we have sent you an email/message to inform you of your late fee/fine, it must be paid.

4.6 You are not allowed to hold back any payment due to us as a set-off or credit or counterclaim in relation to money which you think we owe to you unless the law allows it. However, we may set off any amount you owe us against any amount we owe you.

4.7 Some purchases are subject to a 14 day money back guarantee under the terms outlined here. These purchases which have a 14 day money back guarantee will be CLEARLY stated. The student can only get their money back if they have accessed or viewed under 10% of the course’s or product’s content within that 14 days. When a student receives a refund for absolutely any program or product whatsoever, we will keep 25% of the total payment (when a student makes an upfront payment/investment) or 50% of the first instalment (when a student selects a payment plan option) to cover any transaction, operational, or other costs resulting from purchase and the refund process. No tax will be refunded to students under any circumstances.

If a bonus is included with your purchase, the price of that bonus will not be refunded under any circumstances.

There are no refunds on:

  • The Impact Incubator.
  • Impact School’s Academy
  • Impact School’s VIP program
  • Impact School’s Mastermind
  • Impact Your Online Business.
  • Online Fitness Business School.
  • Any early-bird/pre-sale/launch offers. This includes any program, product, service, event, or anything else which is discounted.
  • Any events held by Lauren Tickner Limited.
  • The Impact Accelerator.
  • Any bundles or ebooks. An example of this is the ebook titled ‘How To Create & Launch An Ebook In 30 Days’ or a Black Friday offer.

If a refund is ever given for whatever reason, a 25% admin fee will always be kept by Lauren Tickner.


4.8 There are no refunds, even if you bought through a “1-click upsell”. You cannot receive a refund on a program where you clicked a button and the purchase was made automatically.

5. Intellectual Property

5.1 We own all intellectual property rights arising from our Programme.

5.2 You may not at any time copy, redistribute or otherwise disseminate the Programme to any third party without our permission.

5.3 We have the right to use any messages, posts, comments, videos, voice notes, or anything else which mentions your success or progress, or anything to do with our programs or services. We can use these for any marketing, sales, or anything else.

5.4 All material included within the School, our website and any other material provided to you as part of the Programme is the intellectual property of the School. The School hereby grants you a non-exclusive, limited, royalty-free license to use the materials during the Programme, but you are not under any circumstances permitted to transmit or copy this material and provide it to any third party. You hereby indemnify the School against any breach of this clause 5.4.

6. Confidentiality

6.1 We each agree to keep the other’s confidential information and knowhow confidential, and not to disclose it to anyone else unless they need to know about it to carry out these terms and conditions. This clause continues after the rest of these terms and conditions has ended.

7. Liability Limitations

7.1 We will not be responsible to you for any indirect, special or consequential loss arising from our Programme, and our total liability to you will not exceed the amount of fees paid under these terms and conditions. We shall not be liable for any failure to achieve any outcome as a result of this Programme. You understand and agree that this Programme is a coaching service and does not guarantee any results. Students generally get the results from the Programme based on the effort they put in, but this is not always the case, and Lauren Tickner shall not be liable in any circumstances for any failure to achieve certain results.

7.2 These terms and conditions do not limit our responsibility for things that the law says we cannot exclude. These include death, personal injury caused by our negligence, fraud or any other matter that the law says we can’t exclude. But otherwise, any warranties or terms which are implied into these terms and conditions by any piece of law are excluded.

7.3 Neither you nor us will be liable to the other for failure or delay in carrying out these terms and conditions which is caused by an event beyond our reasonable control, which we could not have foreseen or which was unavoidable. This includes industrial disputes, energy or transport failures, acts of God, war, terrorism, civil unrest, explosions, mechanical breakdown, natural disasters, deliberate damage, or failures of suppliers or sub-contractors to do what they are supposed to.

7.4 The materials on the School’s website are provided ‘as is’. The School makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, the School does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

7.5 In no event shall the School be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the School’s website, even if the School or an authorised of the School has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

See The School’s and Lauren Tickner Limited’s earnings disclaimer here: https://impact-school.com/p/disclaimer

8. General

8.1 We are allowed to assign, transfer, charge or sub-contract our rights and obligations under these terms and conditions, but you may not do any of these things unless we have previously agreed in writing that you can.

8.2 Nobody other than us and you may rely on these terms and conditions.

8.3 We may make changes to these terms and conditions at any time, and the most current version will always be made available when you are proceeding to purchase the Programme, and are available any time thereafter upon request. We do not need to write to you and tell you when these terms and conditions have updated, so please check back regularly.

8.4 If either you or us wishes to give a notice to the other under these terms and conditions, We can give the notice by email to the other party’s email address.

8.5 Delay in exercising a right under these terms and conditions will not take away that right or any other right.

8.6 Both you and us will use our best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to these terms and conditions or any breach of it.

8.7 These terms and conditions are governed by English law and the courts of England and Wales will have the exclusive right to deal with any disputes arising from it.

9. Revisions and Errata

The materials appearing on the School’s website may include technical, typographical, or photographic errors. The School does not warrant that any of the materials on its web site are accurate, complete, or current. The School may make changes to the materials contained on its web site at any time without notice. The School does not, however, make any commitment to update the materials.

10. Links

We have not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by the School of the site. Use of any such linked website is at the user’s own risk.

You assume all of the risk, responsibilities and consequences resulting from your use of or access to third-party websites. You further agree that we are not responsible for the availability of any external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the content (including misrepresentative or defamatory content) of any third party websites, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources, including those of affiliates, joint-venture partners, or others to whom we might provide links from time to time.

11. Affiliates

Affiliates will be paid out once per month. Commissions will be paid 30 days after any sales are made. Commissions will be paid only on full price sales, or sales using the affiliate’s own personal coupon.

12. Data Protection

We will comply with all applicable data protection legislation in providing the Programme to you. For more information, please consult our Privacy and Cookie Policy.